Store Policies

Accepted Methods of Payment.

Our preferred payment method is through Paypal. Paypal is secure and is a leading company in online credit card processing. Paypal members may use paypal to make payment.

NO PayPal account needed. You can pay by PayPal, or Credit Card, Debit Card or Check Card by going through the process with

confirming your order, this will take you to a login screen,
where you can login and pay by PayPal OR in the PayPal login screen,
just above the credit card symbols center on the left, click on the word "continue"
where it says "Don't have a PayPal account?" Use your credit card or bank account (where available) click "Continue"
and pay by credit, debit, or check card. The billing address and phone number MUST match the credit card or check card used.

Non-Paypal members might like to consider joining. It's free to join and free to send payment to anyone using their email address. Payment can be made directly from your checking account, once you are set up.

Sales Tax will be calculated at checkout in Paypal.
Florida Residents: Sales Tax is charged at the flat rate of 7.5% to cover ALL county taxes.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 3-5 day delivery time.

Shipping Methods. Merchandise will be shipped using USPS or UPS Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Orders under $100 ships at a flat shipping fee of $12.00 with a $3.00 handling charge per order to cover packaging supplies for orders within the Continental US.

FREE SHIPPING on orders over $100 within the Continental US.

All items are shipped from our warehouse within 1-3 business days after receipt of payment, with a delivery time of 3-5 business days. However, during the peak season (Holidays) shipping could take 5 to 8 business days.

We use United Parcel Service (UPS) on all shipments when possible. This is a little more expensive, but it confirms & tracks our shipping of the products you ordered. We will email you with a tracking number, and with this tracking number, you can simply track your package and confirm delivery right from UPS website. Your package is insured by UPS for up to $100 at NO COST to you. WE DO NOT SHIP TO PO BOXES.

If you prefer, we will use US Postal Service, but you will need to email that request to us.

Our Crystal Orders are shipped by USPS.

Shipping charge is for the 48 contiguous states. For orders shipping to Alaska, Hawaii, Puerto Rico, please add $5 to the total to cover additional charges.

International Shipments will be assessed a $3.50 handling surcharge to cover the extra customs forms required.

APO Military Shipments will be assessed a $2.50 handling surcharge to cover the extra customs forms required.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Returns must be returned within 10 days of shipment date. Permission for any return merchandise must be secured from our return department. You have up to 30 days from the shipment date to receive refunds.

You must email the refund request to support@cornerstoneemporium.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you receive a different product than initially purchased, the item must be returned with the following:

· All original contents (product, manuals, instructions, etc.).

· Original packaging.

· Original invoice or receipt.

Once a return is authorized by our return department you should:

Return the item to the address given to you by our return department.
Write the Return Authorization Number clearly on the box or package.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Product Availability. We work hard to insure our listings reflect up-to-date availability, but
on rare occasions an item may sell out through another venue or due to a high order volume. If this happens, you will have the option to wait until new stock arrives, an ETA will be given, or receive an immediate and complete refund. If you decide to wait for product arrival, you can still cancel the order any time prior to shipping and request a full refund.

email address for customer service: support@cornerstoneemporium.com